Book now

Call: (877) 325-7753

Reserve now

See Our Terms

Shuttle Policies & Terms of Service

CaboSanLucasShuttle.com – Terms & Conditions

Last Updated: September 2025

These Terms & Conditions (“Agreement”) govern all bookings made through CaboSanLucasShuttle.com, owned and operated by SJD TAXI, LLC (“we,” “us,” “our”). By booking transportation on our website, by email, chat, or phone, you (“Contracting Party” or “Passenger”) agree to all policies listed below.

1. Definitions

1.1 Contracting Party

Any person age 18 or older with the legal capacity to purchase ground transportation services, including purchases made on behalf of minors or other passengers.

1.2 Passenger

The individual traveling under the booking. By using our service, the Passenger confirms they are 18 or older, or that a Contracting Party booked on their behalf.

1.3 Ticket / E-Ticket

The electronic confirmation issued at the time of booking. This serves as proof of purchase for transportation services.

1.4 Transportation Company / Partner Operator

A licensed third-party transportation provider contracted to fulfill the ground transportation service you purchased. CaboSanLucasShuttle.com acts as a broker and assigns your booking to a qualified operator.

1.5 Shared Shuttle

A seat in a multi-passenger van or bus grouped by destination area in the greater southern Los Cabos areas (Puerto Los Cabos, San Jose del Cabo, Corridor, Cabo San Lucas, Pacific Side). Schedules and wait times vary once you check in with the shuttle representative but not to exceed 90 minutes.

1.6 Distance Shuttle

Shared shuttle service to La Paz, Todos Santos, or Los Barriles, operated based on demand. Additional policies apply.

1.7 Private Transfer

A private vehicle booked for your party only, SUV, Van, Sprinter, Limousine, Coach Bus.

1.8 Ground Port

Any airport or terminal where transportation is dispatched, including SJD Airport and CSL Airport.

2. Role of CaboSanLucasShuttle.com

CaboSanLucasShuttle.com is a booking broker. We assign your reservation to licensed Transportation Companies that meet the strict criteria including legalities, licensing, insurance and permitting.

Your purchase constitutes an agreement between:

  • You, and
  • The assigned Transportation Company, under these Terms.

We may contact you through the phone number or email provided at booking for operational or service-related updates.

3. Vehicle Availability & Substitution

If the specific vehicle selected during booking is unavailable due to maintenance or conditions outside our control, we may provide:

  • A comparable vehicle at no extra charge, or
  • An upgraded vehicle at no extra charge, or
  • The option to pay the difference for a higher category vehicle, or
  • A full refund only if the service has not yet been provided.

4. Luggage Policy

4.1 Standard Luggage Allowance

Shared Shuttle

  • 1 regular suitcase per passenger
  • 1 small personal in-lap bag per passenger

Private Transfers

  • Standard airline luggage for your group size (within reasonable limits for the vehicle type)

4.2 Excess Luggage

Not applicable or allowed on Shared Shuttles. Oversized, overweight, or additional luggage may incur extra fees and may require additional or larger vehicles in Private transfers.

Wheelchairs, walkers, and medical mobility devices are not considered standard luggage and may require special transport fees.

4.3 Responsibility for Luggage

We are not responsible for luggage or personal items that are:

  • Lost or damaged before entering the vehicle
  • Lost or damaged after exiting the vehicle
  • Left behind or forgotten inside the vehicle

Passengers must ensure all personal items are accounted for before exiting the vehicle.

5. Passenger Responsibilities & Conduct

5.1 Information Accuracy

Passengers and Contracting Parties are responsible for:

  • Providing accurate booking information (flight number, date, time, destination, number of passengers, and luggage).
  • Reviewing confirmation emails and vouchers for accuracy.
  • Notifying us as soon as possible if any details change via our 24/7/365 online reservation update form.

Incorrect or incomplete information that results in delays, dead pickups, or mis-routed service may result in additional fees.

5.2 Behavior & Refusal of Service

Passengers must behave in a safe and respectful manner toward staff and operators. The Transportation Company may refuse or discontinue service in cases of:

  • Intoxication
  • Abusive or threatening behavior
  • Unsafe actions
  • Illegal activity

Refusal of service for these reasons does not entitle the Passenger to a refund.

5.3 Meeting Your Driver

Passengers must:

  • Meet the driver or representative immediately upon arrival at the designated meeting point.
  • Follow the instructions provided in the booking confirmation or voucher.

Failure to locate the representative and leaving the airport or terminal without contacting us may be treated as a No Show.

6. Shared Shuttle & Distance Shuttle Policies

6.1 Shared Shuttle

Shared Shuttle service is sold as a seat in a shared vehicle and is grouped by destination area to minimize the number of stops.

  • Dispatch typically occurs approximately every 10–60 minutes, but may be longer due to traffic, flight changes, or volume.
  • Operational delays caused by traffic, weather, airport congestion, or other conditions outside our control do not entitle the Passenger to a refund.

Maximum Airport Wait Time:

  • A shuttle wait of up to 90 minutes upon check-in can be typical. A wait time under 3 hours from scheduled arrival does not constitute grounds for a refund.

No Show for Shared Shuttle:

  • If you fail to meet the shuttle within 45 minutes of flight arrival (as entered in your reservation), the booking is considered a No Show and is non-refundable.

6.2 Distance Shuttles (La Paz, Todos Santos, Los Barriles)

By booking a Distance Shuttle, you agree to the following:

  • All tickets are final sale inside 72 hours of the scheduled service.
  • Departure times may be adjusted based on operator availability and passenger demand.
  • Wait times may exceed one hour but not to exceed 3 hours depending on passenger volume and route batching.
  • Operational delays not caused by CaboSanLucasShuttle.com or its operators do not entitle you to a refund.
  • You must arrive at your pickup location 10 minutes before the assigned departure time.

Delays & Refunds for Distance Shuttles:

  • We will not issue refunds for delays under 6 hours of said departure time.
  • If you miss a Distance Shuttle due to flight delays, immigration delays, or personal delays not caused by us or our operators, the booking is treated as a No Show.

7. Payments, Fees & Chargebacks

7.1 Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Debit Cards
  • Google/Apple/Amazon Pay
  • CashApp
  • Klarna

All payments are processed via secure, SSL-encrypted third-party processors. All payments are processed in default USD currency. Changing the payment currency type from USD will incur the daily set rate at market close +1.5% of currency exchange fee. We currently accept USD, CAD, MXN, AUS and EUR. By submitting your payment information, you authorize CaboSanLucasShuttle.com and it’s parent company SJD TAXI LLC to: 1.) Charge additional fees, when applicable, for extra wait time, changes, or incorrect booking information as set forth in the terms and conditions. 2.) Charge your card for the full cost of the reserved services; and

7.2 Identification Verification

To protect passengers, prevent fraud, and comply with payment-processor requirements, we will require government-issued identification from the reservation holder or the primary traveler before boarding the vehicle.

You agree to the following:

  • We reserve the right to visually verify your national ID, passport, or driver’s license to ensure the person taking the transfer matches the name on the reservation and/or the information provided to the merchant processor at the time of booking.
  • If requested, you authorize CaboSanLucasShuttle.com and its Partner Operators to photograph your ID and securely attach it to your reservation record.
  • ID images are stored in our secure system and used solely for accounting, verification, fraud prevention, and legal compliance.
  • Refusal to provide identification when requested may result in denial of service without refund.

7.3 Chargebacks & Dispute Handling

If you experience an issue with your service, you agree to contact us first to attempt resolution before filing a dispute with your bank.

We reserve the right to contest any chargeback by providing:

  • GPS and driver logs
  • Time-stamped records
  • Signed confirmations
  • Email and chat communications
  • Booking and service history

Improper or fraudulent chargebacks may result in account restrictions or future booking refusal.

8. Cancellations, Modifications & Refunds

8.1 Standard Cancellation Policy

  • Cancellations made 72 hours or more before the scheduled service:
    • Eligible for a refund of the base fare, minus any applicable merchant or processing fees.
  • Cancellations made inside 72 hours of the scheduled service:
    • No refund will be provided.
  • No Shows (failure to appear at the designated pickup location):
    • No refund will be provided.

8.2 Refund Method & Timing

  • Refunds, when approved, are issued to the original payment method only.
  • Typical processing time is 5–10 business days, depending on your bank or card issuer.

8.3 Same-Day Changes & Rebooking

Private Transfers:

  • Same-day change requests are not guaranteed and depend on vehicle availability.
  • Additional rebooking or wait-time fees may apply.

Shared Shuttles:

  • Same-day changes are not permitted, as routes and pickup times are pre-scheduled and involve multiple passengers.

8.4 Flight Delays & Missed Services

  • We monitor flight information when possible, but it is ultimately your responsibility to notify us of significant flight changes.
  • If your flight is delayed by more than 2 hours, you should contact us as soon as you become aware of the delay.
  • If you miss your scheduled shuttle or private transfer due to airline delays, missed connections, customs, baggage delays, or other reasons not caused by us, the service is treated as a No Show and is non-refundable.

9. Prohibited Items (Dangerous Goods)

Passengers may not carry items classified as hazardous under Mexican transportation regulations, including but not limited to:

  • Explosives and fireworks
  • Flammable liquids or gases
  • Corrosive substances
  • Toxic or poisonous chemicals
  • Radioactive materials
  • Weapons without proper permits
  • Illegal drugs or controlled substances
  • Biological materials, blood, organs, or lab samples
  • Strongly disruptive or hazardous items (chemical odors, leaking containers, etc.)

We reserve the right to refuse transport of any item that, in our judgment or that of the Transportation Company, may pose a risk to safety or comfort.

10. Privacy Policy (Summary)

By booking with CaboSanLucasShuttle.com, you consent to the collection and use of your personal data for:

  • Reservation processing and payment
  • Customer communication and service updates
  • Coordination with Transportation Companies
  • Regulatory and legal compliance
  • Fraud prevention and security

Your data may be shared with:

  • Partner Transportation Companies performing your service
  • Payment processors and fraud-prevention services
  • Government or regulatory authorities when required by law

All customer data collected through CaboSanLucasShuttle.com is owned and managed by Pure Cabo, LLC.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for delays caused by weather, traffic, road conditions, mechanical issues, airport operations, or other events outside our control.
  • We are not responsible for lost, forgotten, or damaged items or baggage, unless loss is directly caused by proven negligence.
  • Liability for the actual transport service rests with the assigned Transportation Company operating the vehicle.
  • Our total maximum liability, if established, will not exceed the total amount paid for the specific service in question.

12. Service Access Limitations (Limo & Specialty Vehicles)

Certain destinations (villas, private homes, or remote locations) may not be safely accessible for limousines or specialty vehicles due to:

  • Narrow roads or tight turns
  • Steep inclines or declines
  • Weight or size restrictions
  • Road conditions or obstacles

In these cases:

  • You may be required to disembark at the nearest safe point, or
  • We may complete the service using a different vehicle type where possible.

These operational adjustments do not qualify as grounds for refund.

13. Governing Law & Severability

This Agreement is governed by the laws of Baja California Sur, Mexico.

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Acceptance of Terms

By:

  • Booking online through CaboSanLucasShuttle.com,
  • Reserving through chat, email, or phone, and
  • Submitting payment with a valid credit or debit card,

you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

Cabo Shuttles

Any Event,
Any Size Group

start
  • Transfer Quote
  • Event & Wedding Inquiry